The Systems Knowledge Base contains helpful guides for accessing and utilizing computing resources provided by the college.
These knowledge base articles address platform-independent aspects of getting and using your CCIS account and your home directory space (i.e., things that apply both to Windows and to Linux).
- KB0011758: How to sign up for a CCIS account
- KB0011767: How do I log into/access/use my CCIS Account?
- KB0012073: Forgot My Password
- KB0011766: How to Pick a Password
- KB0012075: Home directory access on Linux and Windows
- KB0012076: Online File Recovery (Snapshots)
- KB0012077: CCIS Disk Quotas
- KB0012078: NEU MyFiles WebDAV Access
Staff & Faculty
Additional documentation for Staff and Faculty can be found in the CCIS Administrative Manual. Please us the link below to access the manual in our wiki using your CCIS Username and Password to log in.
These knowledge base articles provide information for obtaining software available to your CCIS account.
These knowledge base articles explain how to use the CCIS network from your own laptop or self-administered research machine. (Note that CCIS wireless access from laptops is generally restricted to CCIS majors, grad students, faculty and staff — if you’re a non-CCIS major taking a CCIS class, you should use NUwave instead, which is available on the first floor of the building.)
These knowledge base articles describe how to work with our central printing service from various operating systems:
- KB0012082: Adding a CCIS Printer to macOS
- KB0012083: Adding a CCIS Printer to Windows 7
- KB0012332: Adding a CCIS Printer to Windows 10
- KB0013389: Adding the Konica MFDs to your device for printing
- KB0012084: Adding an IPP Printer to a self-managed Linux machine
- KB0012085: Cancelling your Print Job
- KB0012086: CCIS Community Printers
- KB0012087: Printing Duplex via LPR on CCIS Linux machines
- KB0012088: Where Is My Print Job?
These knowledge base articles provide information on the current mailing lists that CCIS uses. As of September 2015 we have deprecated the use of mail accounts for students and encourage students to use their NEU email addresses. As of February 2016 we have deprecated the use of Zimbra entirely and staff and faculty should also use their @neu email addresses. Moving forward all newly created @ccs email addresses will act as a forward to the address specified in your /home/username/.forward file.
Virtual Desktops (VDI)
To view the CCIS VDI documentation please head to the CCIS Virtual Desktops landing page.
These knowledge base articles describe the use of Microsoft Windows operating systems at CCIS
- KB0012094: Accessing Local Files Using Remote Desktop
- KB0012095: Information for New Staff Members
- KB0012096: Mapping Windows Network Shares
- KB0012097: Microsoft DreamSpark Program (formerly MSDNAA)
- KB0012098: Remote Access to Windows Machines
- KB0012099: SSH Port Tunneling with Putty
- KB0012100: Unable to Log into Windows
- KB0012101: Using Software Center to Install Optional Packages
These knowledge base articles explain how to use the Linux computing environment provided at CCIS, including the CCIS Linux machines in the first-floor lab and on faculty and TA/RA desks, and the remote timesharing system, login.ccs.neu.edu.
- KB0012107: Learning Linux
- KB0012108: Linux at CCIS
- KB0012109: What is SSH?
- KB0012211: How To Create SSH Keys With PuTTY
- KB0012110: Automatic SSH Blocking
- KB0012111: sudo (is something you don’t do)
- KB0012112: How do I change my shell?
- KB0012113: Firefox Troubleshooting under Linux
- KB0012114: How to use CVS remotely at CCIS
- KB0013541: Vagrant for CCIS Courses